Outsource After-Hours Calls
Did you know that you can hire an answering service to handle your after-hours incoming calls? This is a good way to ensure that your patients are able to talk to a real, live person at any time without actually having to keep a full-time, 24/7 staff. It can be an appealing option, since it can make your patients happy to know that they can talk to a human being rather than getting your office answering machine after hours. It can make you happy, too, since you can ask that the answering service only forward specific calls to you, such as those that seem to be an emergency. Other calls can be handled the next day, when you or your staff members are in the office. Inbound call centres often offer their services for less than people think, making them a viable option for any doctor’s office.
Make Updates on Social Media
Sometimes, you might need to make last-minute updates for your patients to read without actually having to get in touch with everyone. For example, if your office has to close for the day unexpectedly due to inclement weather or some other type of emergency, posting on your social media pages can be a good way for you to get the word out without having to call everyone individually.
Plus, as an added bonus, having active social media accounts for your practice is a good way to market your business and to develop more personal relationships with your patients while still keeping things professional. For example, if patients are able to ask questions or make comments on your pages, and if they are able to see photos of you and your employees and other “personal” things, it can make your office feel a lot more personalized.
As you can see, there are ways that you can be more present for your patients without actually sacrificing your work-life balance. Give these tips a try, and both you and your patients might be surprised by how much of a difference these small changes can make. You can find additional resources by visiting Extend Communications.