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Contracting Out Letters
TELUS Contracting Out Notifications
Notifications received from TELUS of bargaining unit work they intend to contract out, pursuant to Article 29.02 of the Collective Agreement.
| Letter Date | Identified Work | Contractor |
|---|---|---|
| 2011/10/14 | Installation, repair and/or removal of pay phones and/or pay phone booths. | External Contractor |
| 2011/08/25 | Co-ordination of the buried drop order function and related activities in Alberta. Existing team members are not impacted by this development. | External Contractor |
| 2011/04/27 | Prestage, programming and related function of voice and data equipment for Business Customer Installs | External Contractor |
| 2010/11/22 | Some of the off-contract and manual order work currently performed within the Customer Experience are of Customer Solutions | External Contractor |
| 2010/09/23 | Facilities Inventory Coordination and related functions | External Contractor |
| 2010/09/15 | Finance Customer Payments | External Contractor |
| 2010/08/05 | National Deployment Management Centre (NDMC) | TELUS International |
| 2010/07/21 | BC and Alberta Warehouse and Distribution functions | External Contractor |
| 2010/07/09 | Portion of outbound sales work in SMB area of Customer Solutions | External Contractor |
| 2010/05/10 | - Data Services Fulfillment, plus related activities for Business customer installs |
|
| 2010/03/18 | - Repair Shop in Toronto for wireless - Buyers from BC - Material Master - Inventory Management |
- External Contractor - Work going Offshore |
| 2010/02/24 | - NSIS VDSL2 Project | External Contractor |
| 2009/08/31 | - Contract maintenance renewal quotes outsourced | Service Source INC (SSI) |
| 2009/07/28 | - Hardware and Software server operations | TELUS International |
| 2009/05/29 | - Client Account Management call centre work | TELUS International |
| 2009/05/12 | - Commission and Incentive Management | TELUS International |
| 2009/03/10 | - Customer Care National Business Office (NBO) - manual order work | TELUS International |
| 2009/03/09 | - Complex Voice Fulfillment - Data Services Fulfillment - Mass Market Fulfillment - expansion |
TELUS International-Manila |
| 2009/02/02 | - Client Care work | TELUS International |
| 2008/12/02 | TELUS BC - Warehousing of Cable |
|
| 2008/12/02 | TELUS BC - Network consumables |
|
| 2008/10/29 | - Imaging of new desktop and laptop computers - Installation of new/replacement desktop and laptop computers, printers, monitors and peripherals - Installation and configuration of software, backup/restore of data from storage devices - Diagnostics and hardware repairs of desktop and laptop computers, printers, monitors and peripherals |
Outside sources |
| 2008/10/28 | - Technical Support Assistance in BC |
Outside sources |
| 2008/10/14 | - Business Billing Inquiries functions Effective November 26, 2008 |
TELUS International |
| 2008/09/09 | - Payment mail processing for Ontario customers |
|
| 2008/08/07 | - 1. Records and Data Accuracy (Edmonton) 2. Customer Helpl Rep. Tier I 3. IT Support Tier I (Burnaby) 4. Business Service Desk Voice Repair (Montreal) |
TELUS International |
| 2008/07/10 | - Business Solutions work: 1. Mass provisioning 2. contract renewals 3. ad-hoc reporting 4. credits |
|
| 2008/06/17 | - Contracting out Managed Desktop Systems |
Partners |
| 2008/05/01 | - Contracting out administrative/manual data entry performed by Client Service Operations (CSO) |
TELUS International |
| 2008/04/21 | - Contracting out Internal Structured Cable |
Appropriate vendors |
| 2008/03/17 | - Contracting out call centre work (Koodo Mobile) |
Canadian based third party call-centre |
| 2007/10/17 | - Provisioning work brought about by LCD with Department of National Defence |
|
| 2007/07/27 | - Provisioning work brought about by LCD with Western Canada Lottery Corp |
|
| 2007/07/26 | - Document Services on Viking Way in Richmond, BC |
|
| 2007/06/25 | - Tier 1 Internal SPOC support |
TELUS International |
| 2007/06/20 | - Basic Toll Free, - ID Code set-up, - Transfer of Business Ownership (SBS and Emerging accounts), - portion of Business Billing Inquiries |
TELUS International |
| 2007/06/12 | - portion of Mobility call centre, |
TELUS International |
| 2007/05/28 | - portion of Wireless Business Solutions (WBS) client care |
Local dealerships - Calgary, Edmonton and Vancouver |
| 2007/05/14 | - Legacy order assignment, - D order assignment, - assignment of updates and cancels, - activations, - RIT, - AIN, - intercepts |
TELUS International |
| 2007/05/02 | - auditing inventory of cable |
Tenold |
| 2006/11/17 | - registration of basic, mass market contracts |
TELUS International |
| 2006/11/10 | - Utilities Invoice Payment |
|
| 2006/11/01 | - Operator Services |
TELUS International |
| 2006/09/11 | - Recovery of Radio Equipment and associated infrastructure, - Payphone installation and Maintenance |
|
| 2006/08/23 | - Internal Customer Care |
Contract Staff to end of 2007 |
| 2006/07/18 | - Imaging new desktop and laptop computers, - installation of New/Replacement Desktop and Laptop computers, printers, monitors and peripherals, - diagnostic and hardware repairs of desktop and laptop computers, printers, monitors and peripherals |
Contract partners |
| 2006/06/02 | - broadband build program AB and BC,(further to January 16, 2006 notification) |
Nokia (strategic partnership) |
| 2006/05/25 | - At Home Agents Setup: - Installation/configuration of software/hardware, - Replacement of hardware/software as required, - IT support during installation of home office |
|
| 2006/03/21 | - certifications of handsets |
Consultants (March 23 - September 30, 2006 |
| 2006/03/20 | - Construction-Aerial/underground, - Placing/Splicing -fibre and Copper, - Outside plant design, - Pole contacts |
Appropriate BC vendors |
| 2006/03/02 | - Permit Design |
Appropriate BC vendors |
| 2006/02/27 | - Network translation Design |
Appropriate BC vendors |
| 2006/01/16 | - Retail Directory Assistance |
External supplier |
| 2006/01/16 | - TELUS Consumer Solutions: - Manual order processing, - Image data clean up, - Outbound sales |
|
| 2006/01/16 | - Fleet operations, - Supply operations- Investment Recovery Group, Warehousing and internal distribution and mail operations, - Real estate- Building maintenance service and trades, - Travel services, - forms control and copy administration, - Equipment repair operations- printed circuit cards, voice and radio telephone sets, test equipment, - Cable cutting, - Telephone booth construction and repair, - Custom manufacturing shops, - Coin collecting, - Contract Services clerical support, - Services Purchase Order administration - Installation and Repair, - Construction, - Various electrical functions, - Various Clerical Administration functions |
|
| 2006/01/10 | - TELUS BC: - Tower Construction, - Antenna and Transmission Line Installation, - Electrical Work, - Equipment Installation |
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