The Telecommunications Workers Union (TWU) is pleased to announce that the grievance (#2010.100) regarding the direction to log in to company systems has been settled.

As of November 15, 2011, Telus has formally agreed to the following:

• Individual examples of managers directing call-centre employees to commence work prior to the start of their shift are not representative of Telus company practice.
• Call centre employees will not be required to log in and perform work prior to their scheduled start time.
• Call centre employees who do not begin the login process prior to the start of their scheduled shift will not be disciplined specifically for this reason.

In light of this agreement, employees need no longer worry about the few minutes that it takes to log in at the commencement of their shift since this time will be taken into account and will not affect employees’ performance bonus.  Please contact your Shop Steward or Union Representative should you have any further questions.