The TWU was informed by TELUS yesterday that it will be downsizing positions from its Client Care Business Solutions and Complimentary Channels. TELUS stated the move was cost-driven and will affect Calgary, Edmonton, Burnaby and Vancouver.

Approximately 300 employees were offered a package yesterday. TELUS hopes to get at least 50 full-time positions to accept the package. The Union is awaiting more information from the company regarding the choices that will be offered to remaining employees. To date, the TWU has been informed that the bulk of the work from the Client Care Rep V unit will be outsourced to Manila, Philippines.

The TWU is angry and disappointed with the company’s choice to move jobs from Canadian communities to offshore locations. The Union believes that TELUS should employ workers in the communities where it earns its profits. We are well-aware of the impact that the company’s choices have on our members and we are looking into all of our options to address this issue.

Employees affected by this decision can expect to receive a letter from their manager advising of the downsizing and offering them a voluntary separation package. Packages will be seniority driven and any extenuating circumstances will be discussed with the Union. If you have questions or concerns, please contact your business agent.