A prediction about the future of cloud computing based on a 2016 Morgan Stanley survey was made. The possibility of a 19.4 percent year over year increase by 2019 in world cloud computing is anticipated. This includes usage of remote support software for clients who need technical assistance.
2016 Cloud Computing Usage and Development
Cutting costs and increasing efficiency are two reasons why more companies are moving to the cloud. Not only that but at least one in five university graduates works at home as of about 2008. Therefore, providing technical support via a remote location is becoming more commonplace.
Not all computer network repairs can be completed from a remote location. However, many fixes related to hacking or security maintenance are often completed from anywhere. With that in mind, Canada is one location that reportedly strives to make IT solutions more agile.
What is more, customers are now more than ever making use of online chatting for technical help. To make online assistance more efficient, helpdesk software frequently includes video and image screenshot functions. Live screen sharing that is more secure than the standard public collaboration software also now seems to benefit more customers.
Remote Support Software Security — Staying Safe
Places of business that use any kind of remote software are aware of possible vulnerabilities. One case in particular reported in August 2016 concerns the way hackers breach point of sales machines. This involves the use of retrieving information from legacy credit or debit cards before the data from them was encrypted. The information was accessed from the POS system, not the cards themselves.
Retail stores are not the only industry susceptible to remote hacking, and it also affects remote support software. Security breaches happen in banks, government offices, marketing agencies and more. However, trained IT professionals usually work full time to stay one step ahead of computer and Internet intruders. Therefore, it seems that confidence in cloud computing that also includes remote connection is likely to continue. Besides, it is probably safe to say that in a few years cloud computing will be even more advanced than in 2016.
Breaches sometimes are inevitable because no network security is 100 percent perfect. However, upgrades such as military-class encryption could be used during tech support conversations. Furthermore, PIN access or another form of added security layer is often required when working with remote desktop software. This ensures maximum protection of files, documents and data.
Of course, making sure that a company trusts their employees also helps. In addition, project teams are usually warned how network exploits usually take place. When proper safeguarding of company information at the office is established, it lowers risks associated with cloud computing.